Indian outsourcing service providers are world renowned for their excellence in providing successful outsourcing solutions to clients all over the world. The process has been around for a while and India, with its infrastructure, talent pool and full government support is the outsourcing hub in the world. Nonetheless, even with the success of the country and the existence of the process for some time, there are still some concerns and issues that both first-time sources and seasoned ones have when it comes to the project.
Selecting the right vendor is the first step to establishing the relationship. Below are the ten main concerns and issues that an organization has when outsourcing.
1. Vendor reliability – to determine the reliability of the service provider, clients should do a basic background check. This could include looking up details like the years it has been doing business, current financial standing, the number of employees on the payroll and checking out client testimonials.
2. Transparency in financial dealings – another main concern is would the seller be transparent and deal fairly when it comes to finances. The best way to do this is to insist that the service provider agree to fair and fully transparent financial dealings before signing a contract.
3. Quality of products and services – it is important that the services and products would meet client expectations. References help determine this or a free trial to help check if the quality is up to the company standards.
4. Data safety and confidentiality – a good vendor should take data privacy seriously. It should provide security on two levels. First, the infrastructure security like access controls, firewalls, etc. Second is human resource security such as pre-recruitment checks and non-disclosure agreements signing.
5. Total cost of the product/service – it is imperative that the customer be made aware of the total cost that could be accrued over the course of the product life cycle. Discussion ahead of time regarding the different kinds of hidden costs should be done.
6. Unknown risks – another issue that a company would face is if it is liable to face unknown risks with the process. These risks could affect a business so one should take time analyzing and studying the different risks involved and should have a suitable back-up plan in place if things go wrong.
7. Vendor issues with employees – the service provider’s problems with employee attrition could affect a company. To be safe, it’s necessary to choose a seller with sufficient number of cross-trained staff and enough employee capacity.
8. Delivery as per deadlines – to make certain that the work gets completed by the specified time, it is necessary to choose a source with strong client referrals. To begin with, realistic deadlines should be made to get a project finished on a timely manner.
9. Culture difference – although the culture of the vendor may not match to that of the company on all scores, there is a certain similarity degree that should exist in terms of business ethics and workplace culture.
10. Statutory regulations and laws – often, the offshore provider may not be thoroughly aware of the statutory laws and regulations of the client’s country. It is thus the duty of the client to choose a provider that is aware and willing to abide by these terms.
Selecting the right vendor is the first step to establishing the relationship. Below are the ten main concerns and issues that an organization has when outsourcing.
1. Vendor reliability – to determine the reliability of the service provider, clients should do a basic background check. This could include looking up details like the years it has been doing business, current financial standing, the number of employees on the payroll and checking out client testimonials.
2. Transparency in financial dealings – another main concern is would the seller be transparent and deal fairly when it comes to finances. The best way to do this is to insist that the service provider agree to fair and fully transparent financial dealings before signing a contract.
3. Quality of products and services – it is important that the services and products would meet client expectations. References help determine this or a free trial to help check if the quality is up to the company standards.
4. Data safety and confidentiality – a good vendor should take data privacy seriously. It should provide security on two levels. First, the infrastructure security like access controls, firewalls, etc. Second is human resource security such as pre-recruitment checks and non-disclosure agreements signing.
5. Total cost of the product/service – it is imperative that the customer be made aware of the total cost that could be accrued over the course of the product life cycle. Discussion ahead of time regarding the different kinds of hidden costs should be done.
6. Unknown risks – another issue that a company would face is if it is liable to face unknown risks with the process. These risks could affect a business so one should take time analyzing and studying the different risks involved and should have a suitable back-up plan in place if things go wrong.
7. Vendor issues with employees – the service provider’s problems with employee attrition could affect a company. To be safe, it’s necessary to choose a seller with sufficient number of cross-trained staff and enough employee capacity.
8. Delivery as per deadlines – to make certain that the work gets completed by the specified time, it is necessary to choose a source with strong client referrals. To begin with, realistic deadlines should be made to get a project finished on a timely manner.
9. Culture difference – although the culture of the vendor may not match to that of the company on all scores, there is a certain similarity degree that should exist in terms of business ethics and workplace culture.
10. Statutory regulations and laws – often, the offshore provider may not be thoroughly aware of the statutory laws and regulations of the client’s country. It is thus the duty of the client to choose a provider that is aware and willing to abide by these terms.